Last updated: 07 November 2026

1. To rent a self-drive car, Indonesian citizens MUST send photos of their original ID card (KTP) and Class A driving licence (SIM A) via the official Autoz Rent Car WhatsApp number listed on this website. Foreign nationals MUST send photos of their passport and International Driving Permit via the official Autoz Rent Car WhatsApp number listed on this website. Renters must also provide accommodation details (hotel/villa) and a phone number. We guarantee that the personal information you provide will not be used for unlawful purposes.
2. We reserve the right to refuse or cancel a rental for sufficient reasons, such as incomplete or unclear renter information.
3. Self-drive rental duration is 24 hours. If the vehicle is used beyond 24 hours, an additional charge of 10% per hour applies. Use exceeding 3 hours is counted as 1 full rental day.
4. Car rental payment requires a minimum down payment of 1× the rental price, with the balance due when the vehicle is received or when use begins. Payment may be made to an account in the name of PT Sukses Jaya Bersama Indonesia or online through the catalogue.
5. Renters agree to leave a security deposit as determined, which will be refunded within a maximum of 2×24 hours after the rental period ends via bank transfer.
6. Renters must record a video of the vehicle condition and keep the video throughout the rental period. If scratches, scuffs, or dents occur without the renter's knowledge, responsibility remains with the renter; we are not involved with third parties.
7. Airport delivery parking fees are paid by the renter via QRIS / GoPay at the exit gate, and a parking fee of IDR 20,000 applies when returning the vehicle at the airport.
8. Renters must return fuel to the same level as at handover. Excess fuel cannot be compensated in cash; if fuel is short, the renter must pay for the shortfall (1 bar = IDR 50,000).
9. Free delivery at the airport applies only during working hours from 07:30 to 18:00 with a minimum rental of 2 days. For 1-day rentals, delivery and pickup fees apply based on distance from our office.
10. Delivery outside working hours and outside the areas mentioned above incurs additional fees ranging from IDR 50,000 to IDR 700,000.
11. Vehicles may be taken outside Bali only with company approval and prior notice to admin. Additional fees apply according to vehicle type and other requirements. Taking the vehicle outside Bali without permission incurs a fine of IDR 5,000,000.
12. Rates with driver do not include out-of-town routes such as Kintamani, East Bali (Besakih Temple, Lempuyang Temple, Tirta Gangga, Candidasa, Taman Ujung, Amed, Tulamben, and surrounding areas), North Bali (Puncak Wanagiri, Gitgit Waterfall, Lovina Beach, and surrounding areas), and West Bali (Madewi Beach, Gilimanuk Port, Pemuteran, and surrounding areas).
13. Prices may change at any time according to peak season levels.
14. Renters are prohibited from transferring, lending, sub-letting, pawning, or selling the vehicle to any party.
15. Always check your belongings; the rental party is not responsible for any items left in the vehicle.
16. The rental party may take security measures or even recover the vehicle unilaterally and by force (including damaging fences, pushing doors, or using necessary tools) when, in the rental party's security judgment, such action is required to regain the vehicle, and the renter releases the rental party from all legal claims related to such action.
17. If the rented vehicle is involved in an accident, breakdown, or other issue, the renter is prohibited from replacing spare parts or other vehicle components without permission from Autoz Rent Car management.
18. Tips for driving automatic and manual cars in Bali. Please do not assume driving an automatic car in Bali is the same as in your home region. Bali, especially North Bali (Singaraja and surrounding areas), has mountain roads, hills, long descents, and sharp turns that are dangerous if not driven correctly. On long steep descents, renters must use S or L gear and must not remain in D, as this risks brake overheating and failure. Negligence in following this rule that results in an accident or vehicle damage is fully the renter's responsibility.
19. Vehicles are covered by insurance from Autoz Rent Car, which is unrelated to other insurance and does not cover third-party liability.
20. If an accident causes damage, the renter is responsible for self-risk / repair costs for the rented vehicle, up to a maximum of 25% of the vehicle's pre-accident sale value.
21. This insurance does not apply if:
    • The renter does not hold a valid driving licence (minimum SIM A), holds an expired licence, or (for foreign nationals) does not hold a valid International Driving Permit.
    • The driver is under the influence of alcohol/drugs, drowsy, or otherwise negligent.
    • An accident occurs on the Singaraja, Lovina, or Tejakula routes because the renter ignored messages and advice sent through the booking form and still used routes we advised against.
22. In such cases, all repair costs and third-party losses are 100% the renter's responsibility, including rental fees during the repair period.
23. If a tyre loses air due to a nail or other sharp object and can be tubeless-repaired, the customer will be charged IDR 50,000 for tubeless repair.
24. If a tyre loses air because the tyre is torn due to misuse or contact with sharp objects (stones, curbs, etc.) so it cannot be repaired and must be replaced, the customer must compensate according to the tyre price.
25. We can assist with tyre replacement if requested by the customer in Seminyak, Kuta, or Legian when our staff are available, for a fee of IDR 50,000.
26. The renter agrees not to object if all payments to the rental party (including deposit) are non-refundable when a breach of this agreement is proven.
27. Signature means acceptance of all terms and conditions.

Questions about these Terms & Conditions: Autoz Rentcar · 082341681688 · autozrentcar@gmail.com · WhatsApp